FAQ's
Shipping Policy
At DiecastPD, we take great care in packaging every diecast model to help ensure it arrives safely and in the same condition it left our shop.
Orders are shipped using either UPS or USPS, depending on the size, weight, destination, and most appropriate shipping method for the order.
Once your order has shipped, you will receive a tracking number so you can follow your package from shipment through delivery. Please allow time for the carrier's tracking system to update after your shipping label has been created.
Because many DiecastPD models are custom-built and made to order, production time is separate from shipping time. An estimated completion timeframe may be provided when your order is placed; however, custom builds may require additional time depending on the complexity of the model, availability of parts, and current order volume.
DiecastPD carefully packages and inspects each model before shipment. Once a package has been accepted by UPS or USPS, delivery times and carrier delays are outside of our direct control.
Customers are responsible for providing a complete and accurate shipping address when placing an order. DiecastPD is not responsible for packages that are delayed, returned, or misdelivered due to an incorrect or incomplete address provided by the customer.
If your package arrives damaged, please retain the model, original packaging, shipping box, and all packing materials and contact DiecastPD promptly with photographs of the package and damage so we can determine the appropriate next steps.
Shipping charges are non-refundable once an order has been shipped.
Cancellations
Custom-built items are non-refundable once production has started. Deposits on custom orders are non-refundable.
Return & Exchange Policy
Returns & Inspection
All items must be inspected within 7 days of delivery. If there are any issues with your order, you must contact us within this timeframe with photos and a description of the concern.
Due to the custom and made-to-order nature of my products, all sales are final after the 7-day inspection period. We do not accept returns, refunds, or exchanges beyond this window.
If an item arrives damaged, we will work with you to assist in filing a claim with the shipping carrier if insurance was purchased.